Last Updated Date: December 1, 2024

WHITEWING SOFTWARE PRIVATE LIMITED, the domain holder of ‘TTPRO’ (interchangeably referred to as ‘Website’, ‘Us’, ‘Our’) and the Proprietor of SaaS platform, namely, TTPRO is dedicated to safeguarding Your privacy and ensuring the security of Your personal information. The purpose of this Privacy Policy (‘Privacy Policy’) is to describe what information We collect about You (referred to as ‘User’, ‘Your’) during Your use and access of WWW.TTPRO.IN (‘Website’), why We collect this information, how We use Your information, how We protect and share Your information, including Your rights.

1. By using Our Website, engaging or submitting information through any of our registration and/or contact forms, You acknowledge and consent to Our collection, processing, and usage of Your personal data in accordance with this Privacy Policy.
2. This Privacy Policy is intended to supplement, not override, any previous consent You may have provided to Us. It does not limit any legal rights We may have concerning the collection, use, or disclosure of Your personal data. We may periodically revise this Privacy Policy to reflect changes in industry practices, legal requirements (changes in the Laws of India, or any other applicable regional da
3. This Privacy Policy forms an integral part of the Terms and Conditions governing the use of Our Website. In the event of any conflict or inconsistency between this Privacy Policy and the Terms and Conditions related to data protection or privacy matters, the provisions of this Privacy Policy shall prevail.
4. This Privacy Policy applies to all online activities in connection with Our Website, including accessing, using, or interacting with Our services via personal computers, organizational resources, or other devices.
5. Please review this Privacy Policy thoroughly to understand how it applied to Your use of Our Website. If You have any questions, concerns, or require further information about our privacy practices, please reach out to us at hello@ttpro.in.

• 1. INFORMATION WE COLLECT:

  When You use Our Website, We collect and process the below-mentioned types of personal information. We also refrain from collecting or even processing certain specific information, explained hereinbelow:

  1. ‘Personal Information’, which includes any information that can be used to identify You directly or indirectly inclusive of Name, Email Address, Contact Number.
  2. Non-Personal Information, which includes any information that cannot be used, on its own, to identify a specific individual. We do not collect non-personal information such as browsing history, IP addresses, or device-specific data as of now. Should this change in the future, We will update this policy accordingly.
  3. Information You Voluntarily Provide, which include any information You enter into forms on our Website, such as Registration Forms (which request Information for the purpose of account creation) and/or Contact Forms (which provides You for raising requests when reaching out for support or inquiries).
  4. No information is automatically collected via cookies, analytics tools, or similar technologies. If this changes in the future, We will update this Privacy Policy with details on what data is collected, mode of its collection and how it is processed and/or used.

• 2. HOW WE COLLECT INFORMATION?

  We collect personal information through the following means on our Website:

  1. We collect personal information through a ‘Registration Form’. A registration form is provided on Our Website to collect essential personal information from Users who wish to create an account. To be precise, this form requires You to provide details such as Name, Email Address and Contact Number. This information enables Us to authenticate users, create user profiles, manage accounts, and provide a personalized experience. Registration forms help ensure that only authorized individuals can access specific services or features of the Website.
  2. We collect personal information through ‘Contact Form’. A contact form is provided on Our Website for users to communicate directly with Our Website. When You fill out the contact form to reach out to us for support or general inquiries, We collect Name, Email Address and Contact Number to address Your questions or issues effectively. The purpose of Contact Form is to facilitate communication and respond to inquiries.

• 3. HOW WE USE THE INFORMATION WE COLLECT?

  We collect personal information from users of Our Website for the following purposes:

  1. To create and manage user accounts on Our Website. The information provided during registration allows us to set up and personalize user accounts. To facilitate easy updates and management of user information within each User profile/ account.
  2. To communicate with users and address their inquiries. The information collected through the contact form enables us to respond to user questions, concerns, or requests effectively.

• 4. DATA SHARING WITH THIRD PARTIES:

  We collect personal information from users of Our Website for the following purposes:

  1. We do not share any personal data collected on Our Website with third parties. This ensures that the User information remains private and protected. This applies to all User data collected via registration forms, contact forms, or any other means on our Website. If, in the future, We may consider collaborating with third-party service providers, wherein We will ensure i) Users are informed in advance, and their explicit consent is obtained, ii) We will only partner with trusted third parties that comply with applicable data protection laws and maintain strict confidentiality standards, iii) Our Privacy Policy will be updated to reflect any changes in Our data-sharing practices, with clear communication to Users.
  2. We may disclose information if required by law or if We believe, in good faith, that it is necessary to: i) comply with legal obligations or processes, such as court orders or government departmental requests, ii) protect and enforce our terms, rights and property, iii) prevent the misuse or unauthorized use of our Website, iv) Safeguard the personal safety or data of our users or the public, for instance, if You provide false information or impersonate someone, Your details may be disclosed as part of an investigation into Your actions. This Privacy Policy ensures that any sharing of information is done responsibly and in accordance with legal and ethical guidelines.

• 5. HOW WE STORE AND PROTECT YOUR INFORMATION?

  1. All personal data submitted by You and collected through our Website is currently stored and processed within India. Our servers are located in secure data center that comply with relevant data protection regulations to ensure the integrity and security of the data. Depending on future operational requirements, We may expand our storage infrastructure or use cloud services that operate outside of India. In such cases – i) Users will be informed of any significant changes in data storage locations, ii) Any sharing, processing or transfer (if any) of data to another jurisdiction will be conducted in compliance with applicable data protection laws, ensuring adequate safeguards are in place.
  2. The Data processing activities are strictly limited to fulfilling the purposes outlined in this Privacy Policy, including – i) Managing user profiles and facilitating login functionality, ii) Responding to inquiries submitted through contact forms, iii) Ensuring Website functionality and security.
  3. Access to personal data is restricted to authorized personnel/ employees who require it to perform their duties. These employees are bound by confidentiality obligations and undergo regular training on data protection. We ensure Your privacy rights are safeguarded and to provide recourse in the unlikely event of data misuse.
  4. We take the security and confidentiality of Your data seriously. To protect Your information from unauthorized access and misuse, We have implemented a range of technical, administrative, and physical security measures. We regularly review and update Our security practices to incorporate new technologies and methods. However, please be aware that no security measure is completely foolproof, and data transmissions over the internet cannot be guaranteed to be 100% secure. Therefore, any data You transmit to us is done at Your own risk. For instance, You, as a User is responsible for protecting Your password(s) and other authentication factors and maintaining the security of our computer devices.
  5. We use encryption and standard protective measures, like firewalls and intrusion detection systems, to safeguard the information We collect on Our Website. These measures help maintain the confidentiality, security, and integrity of Your data.
  6. We employ industry-standard physical, technical, and administrative security measures and commercially reasonable safeguards to protect personal information. Our practices include protecting databases and servers from risks such as data loss, unauthorized access, misuse, and/or modification. We conduct regular internal reviews of our data handling and security practices, including physical measures to prevent unauthorized access to our data storage systems.
  7. In the event of a data breach that compromises the security, confidentiality, or integrity of Your personal information We are committed to taking prompt action to mitigate the impact and notify affected users in accordance with applicable laws and regulations. In such a scenario, We will promptly investigate any potential data breach to determine the nature and scope of the incident, identify the affected data, and assess the risks to Your rights and freedoms. If Your Personal Information is involved in a breach that poses a risk to Your rights and freedoms, We will notify You without undue delay. This notification will include a description of the nature of the breach, the type of personal data involved (if any), the likely consequences of the breach, measures We have taken or will take to address the breach, recommendations for actions You can take to protect yourself. Where required by law, We will notify the relevant data protection authorities of the breach within the time frame set by applicable regulations (typically within 72 hours of discovery). Following a breach, We will take steps to prevent future occurrences by reviewing and improving our data security measures and responding swiftly to any identified vulnerabilities. We encourage users to monitor their accounts and immediately report any suspicious activity related to their personal data. You may also be advised to change Your passwords and take other necessary precautions.
  8. h. Given the nature of online data sharing, We cannot be held responsible for the security of information You transmit over the internet. Any information shared is done at Your own risk, We shall not be held liable for any breaches of privacy settings or security measures by You or any third party.

• 6. DATA RETENTION POLICIES:

  1. We retain personal information of any User collected through our Website only for as long as necessary to fulfill the purposes covered in this Privacy Policy. With respect to information obtained through Contact Forms, the data is Stored only as long as necessary to respond to inquiries or provide support. After resolution, the data is either anonymized or securely deleted.
  2. Upon the expiration of the retention period or a User request for data deletion, We ensure that data is securely and permanently deleted. This process involves – i) erasing data from active databases and securely overwritten or anonymized, ii) Data in backups will also be deleted or anonymized during regular backup maintenance cycles.

• 7. YOUR RIGHTS:

  1. Users have the right to request access to, correction of, or deletion of their data at any time. Requests can be made through our contact channels provided in hello@ttpro.in of this Privacy Policy. Upon account deletion, all associated data will be removed unless retention is legally required.
  2. Upon receiving Your request, We will delete Your information within one (1) month. If necessary, this period may be extended by up to 60 additional working days, depending on the complexity of Your request, and We will notify You of any such extension. The contents and the data inputs of the closed account are deleted within 365 days of the date of closure.
  3. Users will have the right to request corrections for any inaccurate or incomplete personal information.
  4. If You wish to exercise any of these rights or need further details, please contact [Email]. We may fulfill requests in whole or in part or deny them if required by our legal obligations. To protect Your privacy and security, We will take reasonable steps to verify Your identity before responding to Your requests. The verification process may vary depending on the nature of Your request.

• 8. AGE REQUIREMENTS TO USE OUR WEBSITE:

  Our Website is intended only for users who are eighteen (18) years of age or older. If You are under the age of eighteen (18), You must not provide any personal information to Us. We reserve the right to terminate Your use and delete all information related to Users under the said age without prior notice.

• 9. AMENDMENTS:

  This Privacy Policy may be updated periodically. If We make significant changes, We will notify You by sending an email to the address You have registered with Us. Users are advised to review this Privacy Policy periodically to stay informed about how We protect Your information. If You do not agree with the updated terms of Our Privacy Policy, You have the option to stop using Our Website. Your continued use of Our Website after such changes indicates Your acceptance of the updated Privacy Policy.

• 10. GOVERNING LAW AND JURISDICTION:

  This Privacy Policy, and any disputes or claims related to Your use of Our Website, will be governed by the laws of India, without considering its conflict of law principles. By using Our Website, You agree that any legal action related to this Privacy Policy or Your use will be brought only in the courts located Ahmedabad, India. You consent to the exclusive jurisdiction of these courts and waive any objections to this location as inconvenient.

• 11. CONTACT FOR MORE INFORMATION OR ANY GRIEVANCE:

  If You have any concerns, complaints, or grievances regarding the collection, processing, or use of Your personal data, or if You have any questions regarding this Privacy Policy, You may contact our grievance team at email address: hello@ttpro.in. You may also send such requests by way of courier at address: Floor No. 5th, B-512, Krish Cubical, Sindhu Bhavan Marg, Near Govardhan Party Plot, Opposite Avalon Hotel, Thaltej, Ahmedabad – 380059, Gujarat, India. We strive to address and resolve all concerns within thirty (30) days from the date of receiving Your grievance or query. For complex matters, We may extend this period by an additional reasonable timeframe, but We will notify You in such cases.